About your bill
If you'd like monthly bills, simply ask us to read your meter monthly.
It costs $34.92 a quarter and the fee will appear on the first bill each quarter.
To arrange it, just call us on 13 20 92.
If you receive a pension, we may give you a rebate on your bill. You must own and live in your home to qualify.
Register for eBill
When you register for eBill, you'll be able to see all bills starting from the date you registered. Once you're registered, you'll stop getting paper bills and start getting electronic ones.Still want paper bills?
Simply cancel your registration after you save the electronic bills you need. Then you'll go back to paper bills but you won't have access to the online bills after you cancel.Register now!
Contact us
Simply
contact us and we'll give you a statement that shows the amounts we charged you and the payments we received on your last five bills.
Need more history
If you need information that's older than your last five bills, you need to pay $30.08 for a billing record search statement through Sydney Water Tap inTM.
Your plumber must apply for the disconnection at Sydney Water Tap in™ and follow our rules first.
You can't disconnect from stormwater services because there's no actual connection - even if you're in our stormwater area.
If you get a bill from us, it should look like the one below.
1. Account number
This number is unique to your property.
2. Fixed charges
These are for your connections to our water and wastewater systems and other systems we manage.3. Usage charges
This is for the amount of water used at your property. To find out details about your meter, see 6.4. Online ID
This number is unique to you as the property owner. You'll need this if you register for eBill.