Sydney Water hourly rate (includes GST)

If you need a service that we don't cover, we'll charge you an hourly rate for the service.

	2018-19 charge	2019-20 charge
Sydney Water hourly rate	$155.13	$160.19

Building over or adjacent to asset letter

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements. 

Apply at a Property Link broker.

	2018-19 charge	2019-20 charge
Building over or adjacent to asset letter	$48.96	$50.56

Conveyancing certificate

This certificate lists any outstanding charges on your property. If you're buying or selling a property, your solicitor or conveyancer will buy this as a part of the settlement process.

If you don't use a solicitor or conveyancer, you can buy this certificate from a Property Link broker.

	2018-19 charge	2019-20 charge
Conveyancing certificate	$6.84	$7.06

Sewerage service diagram

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage.

This diagram shows the building on your property, where the building's private sewer pipe is and where it connects to our system.

	2018-19 charge	2019-20 charge
Sydney Water Tap inTM	$28.48	$29.41
Electronically through a Property Link broker (this does not include agent costs)	$11.26	$11.64

Section 88g certificate (includes GST)

You can apply for a Section 88g certificate through a Property Link broker.

	2018-19 charge	2019-20 charge
Section 88g	$7.52	$7.77

Service location print (A4 or A3)

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater system.

	2018-19 charge	2019-20 charge
Sydney Water Tap inTM	$19.27	$19.90
Electronically through a Property Link broker (this does not include any agent costs)	$6.84	$7.06

Special meter reading statement

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement. 

Apply at a Property Link broker.

	2018-19 charge	2019-20 charge
Special meter reading statement	$29.13	$30.08

Building plan approval

You need our approval to build on a property. You can apply for this online at Sydney Water Tap in^TM and lodge your building plans.

	2018-19 charge	2019-20 charge
Building plan approval	$19.29	$19.92

Request for asset construction details

This shows detailed plans of Sydney Water's assets including water, wastewater and drainage. Plans are also known as work orders, long sections or benchmarks.

Apply online at Sydney Water Tap in^TM.

	2018-19 charge	2019-20 charge
Request for asset construction details	$48.31	$49.88

Supply system diagram (usually larger than A3)

A large plan that shows Sydney Water's wastewater, water and stormwater assets. 

Apply online at Sydney Water Tap in^TM.

	2018-19 charge	2019-20 charge
Supply system diagram	$139.13	$143.68

Disconnections

If you follow our requirements, you won't pay charges for a service when you disconnect it (excluding stormwater).

You must apply for the disconnection online at Sydney Water Tap in^TM. The application is free.

Disuse of a wastewater pipe or structure

If you're developing a property, you may not need an existing Sydney Water wastewater pipe or structure.

You can apply to disuse the pipe or structure online at Sydney Water Tap in^TM. The application is free.

Extended private service application

If you can't connect directly to our water supply, you may need to install an extended private service.

You'll need our approval for this and can apply online at Sydney Water Tap in^TM. The application is free.

Integrated service connection application

You can lodge this application online at Sydney Water Tap in^TM if you need to connect or disconnect our services.
 

	2018-19 charge	2019-20 charge
18 homes or less without a fire service	Free	Free
Business properties and 19 homes or more with a fire service	$247.11	$255.18

Maintenance hole adjustment application

You may ask us to raise or lower our maintenance hole if:

• you're developing a property
• you're landscaping a property
• there is a safety risk.

For gravity sewer maintenance holes, this is free for existing homes every two years. A fee will apply if you need another adjustment within two years or if there are access restrictions.

For vacuum sewer maintenance holes, this is free for existing homes every ten years. A fee will apply if you need another adjustment within ten years or if there are access restrictions.

Apply online at Sydney Water Tap in^TM.
 

	2018-19 charge	2019-20 charge
Homes	Free	Free
Business properties or development sites	Quote	Quote

Pump to wastewater approval

If you can't dispose of your wastewater by gravity, you may need to pump it to our system.

You'll need our approval and can apply online at Sydney Water Tap in^TM. The application is free.

Statement of available pressure and flow

If you're developing a property, you can ask us about the street's water pressure to help you assess the property's water needs.

Apply online at Sydney Water Tap in^TM.

	2018-19 charge	2019-20 charge
Statement of available pressure and flow	$139.13	$143.68

Stormwater connection approval

You may need to connect to our stormwater system if a council drainage system is unavailable. If you're connecting a house, you can apply online at Sydney Water Tap in^TM.

If you're connecting any other property, a water servicing coordinator can help you. If we approve your connection, we'll tell you what you need to do. The application is free. 

Vent shaft adjustment application

If you're developing a property, you may need to move a vent shaft if it's in the way of your new building. A water servicing coordinator can give you advice about this.

Water connection approval

You may need a new connection to our water supply if you're developing or subdividing a property.

You can apply for the connection online at Sydney Water Tap in^TM. The fee depends on the connection size.

	2018-19 charge	2019-20 charge
20-25 mm connections	Free	Free
32 mm connections or larger (this is also an integrated service connection application)	$246.47	$254.52

Water connection application

When you get our approval, you'll need to arrange the connection. You can ask us or an accredited driller to connect you.

If you want us to connect you, you can arrange a connection through Sydney Water Tap in^TM at the same time as applying for approval or at a later date.

You'll get a job reference code and a phone number to call to arrange a quote. The application is free.

Water main fitting adjustment application

If you're developing a property, you may need to change the height of the valves on our water pipes. This may be when a new driveway covers a hydrant, but is at a different height.

Apply online at Sydney Water Tap in^TM. The application is free.

Water pump application

If water pressure is too low when you're developing a property, you may need to install a pump to increase the pressure. You need our approval to install the pump.

Apply online at Sydney Water Tap in^TM.

	2018-19 charge	2019-20 charge
Water pump application	$139.13	$143.68

Wastewater connection installation application (junction or sideline)

If you're developing a property, you may need a new connection point to our wastewater system.

Apply online at Sydney Water Tap in^TM. The application is free.

Asset adjustment application

If you're developing a property, you may need to adjust one of our pipes or structures. A water servicing coordinator will advise how to do this and lodge your application for you.

	2018-19 charge	2019-20 charge
Asset adjustment application	$271.74	$280.62

Development requirements application

If you're thinking about subdividing or developing a property, ask a water servicing coordinator or call Sydney Water Developer Direct^TM on 1300 082 746 to assess the development's service needs.

If you go ahead, they can apply for a Section 73 compliance certificate for you.

You must have development consent from the council or other authority before we can issue a compliance certificate. If you don't, we'll only issue a general letter of requirements until the development consent is received.

	2018-19 charge	2019-20 charge
Complying development	$187.18	$193.30
Other	$495.01	$511.17

Road closure application

If you buy part of a road to make your property larger, you'll have to permanently close the road. You'll also need to check if any of our pipes run through the road.

A water servicing coordinator can advise you how to do this and lodge your application. The application is free.

Water and sewer extension application

If you're developing a property, you may need to extend one of our pipes if a connection point is unavailable to your development.

A water servicing coordinator can tell you how to do this and lodge your application.

	2018-19 charge	2019-20 charge
Water and sewer extension application	$495.01	$511.17

Billing record search statement

If you need information for tax reasons, we'll issue you a statement.

Apply online at Sydney Water Tap in^TM.

	2018-19 charge	2019-20 charge
Billing record search statement	$29.13	$30.08

Credit card processing fee

If you choose to pay your bill by credit card, there is a 0.4% surcharge.

Find out about our other payment options that don't incur a fee.

Dishonoured or declined payment fee (includes GST)

If your financial institution declines your bill payment, we'll charge you a fee. We'll also charge you their fee if they pass it to us.

	2018-19 charge	2019-20 charge
Dishonoured or declined payment fee	$15.05	$15.55

 

Late payment fee (includes GST)

If you don't pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, interest will be charged instead.

Interest is charged at the Reserve Bank of Australia (RBA) cash target rate plus 4%.

	2018-19 charge	2019-20 charge
Late payment fee	$5.01 a quarter	$5.18 a quarter

Water reconnection

If you haven't paid your bill, we may restrict or disconnect you from the water supply. You must pay a fee to be reconnected.

	2018-19 charge	2019-20 charge
Water reconnection	$29.13	$30.08

Monthly meter reading fee

If you'd like monthly bills, you can ask us to read your meter monthly. The fee will appear on the first bill each quarter.

To arrange it, simply call us on 13 20 92.

	2018-19 charge	2019-20 charge
Monthly meter reading fee	$33.78 a quarter	$34.92 a quarter

Inaccessible meter fee

If we can't read your meter and have to average your bills over a long period, we may charge a fee. It won't apply if you provide your meter readings or choose to have a remotely read meter installed.

	2018-19 charge	2019-20 charge
Inaccessible meter fee	$9.37 a quarter	$9.67 a quarter

Remote read meter fee (includes GST)

If we can't access your meter or you'd prefer us not to enter your property, you can choose to install a remotely read meter.

	2018-19 charge	2019-20 charge
20 mm meter	$222.98	$230.26
25 mm meter	$234.94	$242.62
32, 40, 50 mm light duty meters	$257.86	$266.27
50, 80, 100 mm heavy duty meters	$452.34	$467.11

Water meter test

If you think your water use is higher than usual, you may ask us to test your meter. The price depends on the meter size.

Apply for a test on your meter online or call us on 13 20 92 to apply.

	2018-19 charge	2019-20 charge
20, 25 and 32 mm meters	$247.11	$255.18
40 and 50 mm light duty meters	$343.21	$354.42
50, 80, 100 and 150 mm heavy duty meters	$561.63	$579.98
200, 250 and 300 mm heavy duty meters	$1,248.05	$1,288.82

Replacement of damaged meter

If you, or someone at the property, damages the meter and it requires replacement, we may charge you. The price depends on the meter size.

We'll continue to pay to replace meters that are faulty or due to be replaced as part of our regular maintenance program.

	2018-19 charge	2019-20 charge
20 mm meter	$139.76	$144.33
25, 32 and 40 mm meters	$298.56	$308.31