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Using water for firefighting Updated 9/01/20 17:28

Did you know that you can use any available water source to fight housefires or bushfires that threaten property? Under water restrictions, you can do whatever is necessary to prepare your property if it is under imminent threat from bushfire.

Does your home need a FREE WaterFix®? Updated 31/12/19 11:05

We're in drought so we all need to do our bit to help save water.

If you have dripping or leaking taps or showerheads, contact us and our licensed plumbers will repair or replace them. Our special offers can help you save thousands of litres of water each year!

Do you know how we get world class water to your property?

Sydney's water is from fresh, natural sources and is filtered to high standards.

It’s clean and safe to drink straight from the tap.

No water? See if we're working in your area.

Find answers

What are the water restrictions?

Level 2 water restrictions are now in place

More than 85% of Greater Sydney’s water supply relies on rain. This means that our water is in short supply during prolonged droughts.

Water restrictions limit how and when we use drinking water outdoors and help reduce demand when we’re not getting enough rain.

Water restrictions apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.

If we all do our bit and save a little, it will make a big difference across Greater Sydney.

Find out more about water restrictions.
How can you get an electronic bill?

Simply switch to eBill!

It's quick and easy to register.

You just need a recent paper bill to begin.

Register now

eBill just changes the way you get your bill, not how you pay it. You can still pay your bill the way you did before - or choose another payment option to suit your needs.

Already registered?
Simply log in to see past bills, add a property, change your details and more.

Log in

BPAY View

If you prefer, you can also get online bills through your internet banking site. Visit BPAY View to find out more.
How can you change the mailing address for your bill?
If you're a property owner, managing agent or authorised representative, you can update an address by completing our Mailing address changes form.

You'll need a copy of the bill on hand to complete the form.

If you need to change more than one mailing address, please submit a separate form for each property.

Are you buying or selling a property?
Find out more about buying, selling and moving.
How can you make your home more water efficient?
There are several things you can do around your home to ensure you're using water as efficiently as possible.

WaterFix® Residential

WaterFix® Residential is a fixed price plumbing service we've offered for almost 20 years.

Our qualified plumbers have helped customers to reduce their water use and save money by:
- repairing leaking taps, toilets and showerheads
- installing Water Efficiency Labelling Scheme (WELS) rated toilets, taps and showerheads
- making existing fixtures more water efficient.
Find out more about WaterFix® Residential and our range of services.

Water wise tips

Our water wise tips are everyday, common sense things you can do around your home and garden to use water efficiently.

When you follow our water wise tips and use water efficient fixtures, you'll be well on your way to saving our most precious resource!

Are you following the water restrictions?
Water restrictions are now in place as Sydney's prolonged dry weather continues.

They apply to everyone in Sydney, the Blue Mountains and the Illawarra. This includes both residents and businesses.

By following the restrictions, you'll help use water wisely.

Learn more
How can you get a diagram showing Sydney Water's pipes and assets on your property?
Service location diagrams are plans created from our computerised mapping system that show our pipes and structures.

You can request a Service location diagram online at Sydney Water Tap in™ or from a Property Link broker.

These diagrams show:
- our water, wastewater and stormwater pipes
- a property's point of connection to our wastewater system
- structures or valves that help us operate our systems
- property and road information.
If you're building developing, or renovating, you may need to know about the steps for first time builders.