Apply for a water restrictions exemption for your business

Level 2 restrictions now apply

We can provide some non-residential customers with an exemption from the current restrictions and will consider each application on a case-by-case basis.

Residential exemptions
If you're a residential customer and are finding it difficult to follow the restrictions, please read about special exemptions for residential customers. This includes exemptions to fill swimming pools and spas, water new turf and for other special circumstances.

You don't need to apply for a water restrictions exemption permit if you're using:

greywater, recycled water, rainwater, bore water or river water
water for firefighting, testing and related activities
water for dust suppression and there's no alternative water source reasonably available.

Do you already have a permit for level 1 restrictions?
If you already have a permit for level 1 restrictions, we'll contact you by mid January to let you know if we'll be sending a new exemption permit and stickers automatically, if your conditions will change or if you need to re-apply. In the meantime, you can continue using water under the conditions of your level 1 permit.

If you don't have a current exemption permit, please read the restrictions and exclusions carefully before applying for an exemption below. We'll assess all new applications against Level 2 restrictions.

Your details

First name

Last name

Mobile number

(or any other number contactable between Mon - Fri 8:30 am - 5:30 pm)

Business details

Does your business have an active ABN?

Yes No

Sydney Water account number (optional)

Business type

(For example: mobile dog washer, hospital, cleaning company)

Outdoor water use

Describe how your business uses water outdoors

Please be specific and provide enough details for us to assess your application.

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Permit letter and stickers

If we approve your application, we’ll send you:

a permit letter outlining your exemption conditions
some stickers which you can place on your business’s vehicles, signs, office buildings, shopfronts or equipment to show that you have an exemption.

What do the stickers look like?

How many stickers do you need?

Will you be displaying the stickers at any property addresses?

(For example: at your office or shopfront)

Yes No

Mailing address

Please let us know where you want the permit letter and stickers to be sent.

Mailing address

Start typing your address and select from the drop down list. If you can’t see your address, type it in full.

Attention of (optional)

Additional details

Is there anything else you'd like to add? (optional)

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I confirm that the information provided in this form is true, complete and accurate. I understand that I may be required to provide further information to Sydney Water staff if necessary.

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