Our prices

Our pricing 2020-24

The Independent Pricing and Regulatory Tribunal (IPART) reviews and sets our prices for water, wastewater, recycled water, stormwater and other services every four years. On 16 June 2020, IPART released the final determination and report on its Review of prices for Sydney Water .

Our prices are set based on IPART's assessment of the efficient costs needed to run our business in 2020-24.

Engaging with customers 

As we developed our 2020-24 price proposal, we used a Customer Engagement Program to find out what was important to our customers. The program included about 10,000 customer interactions across Greater Sydney.

We heard that our customers want us to:

  • provide quality and reliable services, at affordable prices
  • be future ready
  • protect the environment
  • provide great customer service.

Through this process, we also asked if our customers would be willing to pay more for particular projects, including Refresh Vaucluse and Diamond Bay and Improving waterway health across Sydney. Based on the feedback we received, IPART has approved an investment of about $85 million for these two projects from 2020 to 2024.

Current prices

The prices you pay depend on the type of property you have and the services available in your area.

These are the prices for houses, flats, strata units, dual occupancies and mixed developments

For a home, you generally pay:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for the water you use. 
To find out more, read about prices for your home.

These are the prices for non-residential properties.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for water and wastewater
  • trade waste charges for managing and treating trade wastewater from your property.
To find out more, read about prices for your business.
These prices are for services such as building plan approvals, service connections and requests for certain information.

To find out more, read about prices for other services.