Connections

A connection gives you access to our pipes so you can use our water, wastewater or stormwater services. 

You don't need to connect if you're moving to an existing property!
If you're moving to an existing house or unit with water and wastewater services, you're already connected to our network. You don't need to apply before you start using the services. 

If you need a new water or wastewater connection for any type of house, including granny flats or dual occupancy units, you must apply for a connection.  
New housing development at Rouse Hill

You'll need to apply to connect to our services, if you're building or developing.

Building a new home

If you're building or developing, you must:

If we approve your connection, we'll send you a letter explaining any conditions you must meet. 

Once you have a connection, there are parts of each system that we look after and parts you are responsible for. Have a look at the diagrams below to find out more about maintenance responsibilities.

Our Customer Contract contains a number of system diagrams. These show typical responsibilities for maintenance of authorised connections to our water and wastewater system.

These diagrams are illustrative only and should not be relied on for any purpose other than to assist with understanding the provisions in our Customer Contract.

Drinking water system

Drinking water diagram

Drinking water system

This is the most common set up for a drinking water connection on an individual property. It shows the typical maintenance responsibilities for this type of system. Click on the image to view a larger version.
 




Gravity wastewater system

Gravity wastewater diagram

Gravity wastewater system

This is a typical wastewater system within our network. Most properties in our area of operations have this type of system but this is a simplified illustration of the layout. Click on the image to view a larger version.
 





Recycled water system

Recycled water diagram

Recycled water system

This is the most common set up for a recycled water system, if you are in a Sydney Water recycled water area. This diagram also shows the drinking water system. Click on the image to view a larger version.
 




Privately owned pressure wastewater system

Private pressure wastewater diagram

Privately owned pressure wastewater system

This is a typical set up for pressure sewer systems, where the customer owns the system. These systems generally exist connected to a Sydney Water owned pressurised wastewater main, but the system on the property is owned and maintained by the property owner. Click on the image to view a larger version.
 




Sydney Water owned pressure wastewater system

SW pressure wastewater diagram

Sydney Water owned pressure wastewater system

This is a typical set up for pressure sewer systems, where we own the system. As with the privately owned systems, these are generally connected to a pressurised wastewater main. There are some responsibilities that fall on the owner, however, Sydney Water own and maintain part of the system on the property. Click on the image to view a larger version.
 




Sydney Water owned vacuum wastewater system

SW vacuum wastewater diagram

Vacuum wastewater system

This is a typical set up for vacuum wastewater systems, if you are in a Sydney Water vacuum system area. Similar to the pressure wastewater systems above, these systems are part of a pressurised wastewater main. Click on the image to view a larger version.
 

Have you bought land in a new subdivision?

Locked and tagged water service in grass

Your water service might have a locked and tagged device. Apply for a water meter installation at Sydney Water Tap in™ to get your service unlocked.

Is your home in an unsewered area?

PSP connection in Appin

We're building new wastewater systems. Find out if we're improving our wastewater system in your area.